Refund & Cancellation Policy
Care policies for Wick & Wish customers
1. Damaged or Broken in Transit
While we use heavy bubble padding and rigid gift boxes, glass candle jars can occasionally suffer transit damage. If your candle arrives broken or cracked, please take a photo and contact us through our Concierge Support page or WhatsApp within 48 hours of delivery. We will immediately dispatch a free replacement or issue a 100% refund without questions.
2. Order Cancellation
Orders may be cancelled free of charge prior to dispatch (typically within 4 hours of placement). Once an order has been picked up by our courier partner, cancellations can no longer be processed.
3. Unused & Burned Candles
Due to hygiene and natural botanical composition, candles that have already been lit or burned cannot be returned or refunded unless there is an evident wick defect.